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ProMass Upgrade and Purchase

Complete the information on this form and click the submit button at the bottom of the page. You will be presented with a page that summarizes your request and receive a confirmation email.

Please contact your local Waters representative for support in obtaining ProMass for MassLynx (Waters).

How do I fill out this form?
  • Below, you will see a series of bubbles, some filled in and some empty. For each row, select whichever bubble is most appropriate for you.
  • Start by selecting the geographic region of your purchase. If you are outside of the United States, you should select “International.”
  • Select whether you would like to purchase a brand-new copy of ProMass, or upgrade from an older version (2.x) to the most current one (3.0).
  • Decide if you would like to purchase standard ProMass, or ProMass HR. For more help with this, click on “Which version of ProMass should I get?”
  • After selecting your Region and version of ProMass, you will be able to download a version-specific quotation. Just click on the blue wording below your selected version of ProMass to download it.
  • If you are upgrading an older version of ProMass to a new one, you’ll need to send us the CD Barcode for the ProMass you currently own. This is a 12-digit code, printed on the back side of the original ProMass CD case. Type this code into the “CD Barcode” field with the format “XXXX-XXXX-XXXX”
  • If you are purchasing ProMass, all you need to do is select how many copies you’d like to purchase. Most of the time, you will only need 1, but we certainly encourage higher numbers.
  • All that’s left is your contact and billing information. Please note that you will need to upload your purchase order before submitting this form unless you choose to pay by wire transfer.
  • If you plan to ship your copy of ProMass somewhere other than the address of Billing, be sure to uncheck the “Same as Billing Address” box and include the appropriate shipping information.
  • One last thing is to complete the Captcha. This just verifies that you are a human user and not a robot/spammer. Simply type the words you see in the Captcha box and move on. If you have trouble reading the Captcha, click the little blue button inside the box that has two curved arrows pointing toward each other. This will give you a new phrase to type.
  • Now simpy click “Submit.” If there are any issues with the form, the page should let you know there is a problem so you may fix it and re-submit. Otherwise, relax and wait for Novatia to send your copy of ProMass!
Which version of ProMass should I get?

You should order Standard ProMass UNLESS you are:

  • Using an Orbitrap mass analyzer and/or
  • Running high molecular weight samples

Then you should strongly consider getting ProMass HR. Using ProMass standard to process high MW or high resolution Orbitrap data would be doing your data, your instrument, and yourself a disservice!