Oligo HTCS Support Plan (1 year included with purchase of Oligo HTCS)

Included in this support plan is:

1. Unlimited email support for Oligo HTCS or ProMass processing issues when contacting through the appropriate oligohtcs@enovatia.com email address. <5 business day response time.
2. Oligo HTCS user training session, done on-site during the installation.
3. Remote diagnostics of Oligo HTCS issues through TeamViewer. Novatia will provide recommended remediation steps for diagnosed issues.
4. Data processing trouble shooting for ProMass processing issues.
5. Documentation on how to restore your PC to the Veeam backup left with your system during the installation. Novatia can restore the PC to this Veeam backup for an additional fee. (discounted if you are currently under a support plan, $1600)
6. Access to on-site support for issues illuminated from remote diagnostics for an additional fee. (variable cost)
7. Access to on-site re-qualification (Non-GxP) of OligoHTCS instrumentation at a discounted rate. ($20,000) Sites with multiple systems under a support plan can request multiple systems be requalified during the same visit for an additional fee ($8000 per additional instrument)

Last edited 5-Jun-2026