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ProMass: Orders and Support

Get ProMass!

    • Order Here  and get your copy of ProMass for Xcalibur or ProMass for SCIEX. You’ll be able to purchase a brand new copy of ProMass, or upgrade to the latest version of ProMass if you already own a previous version!
  • If you need to purchase a copy of ProMass for MassLynx for a Waters instrument, contact your local Waters representative.
  • ProMass for Shimadzu is available from Shimadzu Scientific.
  • Effective April 1, 2016 replacement software license keys for legacy ProMass versions will no longer be issued. This affects ProMass for Xcalibur 2.8.5 or earlier users and ProMass for MassLynx 1.0 users who have previously activated their software and need to reactivate the software for any reason (disk crash, move to a new computer, etc.).  Users of ProMass legacy products which utilized the software license activation mechanism and need their license(s) restored will need to purchase a new license of ProMass which includes a USB hardware key.
  • Generic quotes are available for download before purchasing ProMass. Follow the above link to the ProMass order form to get a generic quote. Please feel free to contact us with any questions.


Upgrades and Previous Version Information

    • Note: If you have a previously activated copy of ProMass without the hardware key and need a new license key (due to a disk crash, new computer, etc.), please follow the link at the top of the page to download a quote and/or purchase the latest version of ProMass. The old software licensing scheme is no longer supported.  You can continue to use your activated copy of ProMass for as long as you like, but requests for a replacement software license will require the purchase of a new license of ProMass, which includes the USB hardware license key.
    • You can determine which version you have, by selecting Help | About ProMass… menu item from the ProMass Home Page.  The latest version of the software is downloadable from web link that is indicated the software certificate that came with your USB hardware key.
    • A detailed list of changes is available on the release notes page.

How to access ProMass for the Web

  • Click Here to be redirected to our online deconvolution service, ProMass for the Web.
  • Once you reach the website, click “Sign Up”, create an account, and start deconvoluting!

Feel free to contact us if you have any questions.


We are interested in making ProMass an essential tool for your biomolecule research. We want to make sure that we are delivering all of the features that you want while ensuring the highest product quality. Feel free to email us to provide feedback. Thank you for using ProMass.