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Novatia’s Privacy Policy

  • Last Updated: May 23, 2025
We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Novatia LLC collect and process your information through our website, devices, products, services, and applications that reference this Privacy Notice. By using Novatia Services, you are consenting to the practices described in this Privacy Notice.

What Information About Customers Does Novatia Collect?

  • Information You Give Us: We receive and store any information you provide in relation to Novatia Services. This includes company name, contact email, phone number, and addresses that you provide. You can choose not to provide certain information, but then you might not be able to take advantage of our Analytical Services.
  • Automatic Information: When submitting samples online you automatically provide us with the internet protocol (IP) address used to connect your computer as well as the location of your device or computer. When contacting us by phone or SMS you will automatically provide us with the phone number used to contact Novatia.

For What Purposes Does Novatia Use Your Information?

  • Purchase and Delivery of Products and Services: We use information provide to onboard orders for our products and services as well as deliver those products and services.
  • Communicate with you: We use the provided information to communicate with you about these products and services.

Does Novatia Share Your Information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers’ information to others. We share customers’ information only as described below  that either are subject to this Privacy Notice.
  • Transactions involving Third Parties: We make available to you services, products, applications, or skills that may involve a third party. For example, the Oligo HTCS platform relies on hardware purchased through a Vendor that sells LC-MS equipment.  You can tell when a third party is involved in your transactions, and we share customers’ information related to those transactions with that third party.
  • Protection of Novatia and Others: We release account and other information when we believe release is appropriate to comply with the law. This includes exchanging information with other companies and organizations for fraud protection.
  • Data is not shared for marketing purposes: SMS consent is not shared with third parties or affiliates for marketing purposes.
Other than as set out above, you will receive notice when information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.
  • We work to protect the security of your information during transmission by using encryption protocols and software.
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer information. Our security procedures mean that we may ask to verify your identity before we disclose information to you.

Conditions of Use, Notices, and Revisions

If you choose to use Novatia Services, your use and any dispute over privacy is subject to this Notice, including limitations on damages, resolution of disputes, and application of the law of the state of New Jersey. If you have any concern about privacy at Novatia, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.